Out of court settlement

In the event when APOTHECIUM, spol. s r.o. and the consumer create a consumer dispute from a sales contract or a service contract that can not be settled by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to a designated non-judicial consumer dispute resolution body, which is Česká obchodní inspekce (Czech Trade Inspection):

Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
Štěpánská 15
120 00 Praha 2
Czech Republic
E-mail: adr@coi.cz
Web: https://adr.coi.cz

The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
Please wait for data to load...